FA: User Login Shows As Locked Or Disabled But OIM Shows That The Account Is Not Locked (Doc ID 1507370.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Symptoms

 

On : 11.1.4.0.0 version, Technology Management

Login to Fusion Applications gives below error message after repeated incorrect Login attempts.

"The user account is locked or disabled. Please contact the System Administrator."

However when account status is checked for this user in Oracle Identity Manager (OIM), the status is shown as "Active" and "Unlocked".

This can happen for any Fusion Applications account without purposefully entering incorrect credentials at times when those accounts are used as part of some scripts / configuration steps.

Most common among them would be HCM.USER account

 

STEPS

-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion Apps with incorrect password until account lockout.
"The user account is locked or disabled. Please contact the System Administrator."
2. Login to OIM as Administrator and check for user account status.

Cause

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