Fusion CRM SaaS: Resource Is Not Getting Auto Assigned To Lead (Doc ID 1508086.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.4.0.0 to 11.1.10.0.0 [Release 1.0]
Oracle Fusion Sales - Version 11.1.4.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 1.0-Beta version, Assignment Manager Configuration

ACTUAL BEHAVIOR
---------------
Lead Assignment of Candidate Object Resource to Work Object lead is not assigning any resource to Lead

EXPECTED BEHAVIOR
-----------------------
Resources should be assigned to Sales Team when doing action > Re-assign
Support tested the same steps in internal instance and all available resources were assigned to this lead.

 
STEPS
-----------------------

The issue can be reproduced at will with the following steps:

1)

A) Navigator > Setup and Maintenance > Retrive task : Manage Sales Lead Assignment Rules
> Check Rule Set : Test_INFY_Resource_RULE_SET_28Sep
- Work Object = Sales Leads
- Candidate Object = Sales lead Resource
> Rule(s) : Tes_RULE_1
> Conditions : Sales lead - Response Channel = Email

B) Navigator > Marketing > Leads Processing > Open lead : DELL_R2_320
> Set Response Channel = Email
> Save
> Action > select Reassign > Immediate Automatic Assignment
> Sales team still contains only owner as a resource


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot assign resource to Lead Sales Team.

Cause

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