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Unable To Login to Fusion Applications Using Internet Explorer or Google Chrome (Doc ID 1512892.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to login to Fusion Applications using Internet Explorer (IE) or Google Chrome, browser will go into infinite loop then display the error below:

http://www.server.com:7777/oam/server/obrareq.cgi? ....

has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix
Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects

However Firefox doesn't have this issue.

In the HTTP header trace, you will find too many obrareq.cgi calls followed by "HTTP/1.0 302 Found" or "302 Moved Temporarily" as shown below:

 

GET /oam/server/obrareq.cgi?encquery%3DToWVHjMFUWb%2FYJtCUvPbW%2BLg9gvYH85kqGVPkssM4zsxAdjGTKYCd8G%2BEyo0YQB8yuyZyTJi1G5aJmRx29PNH6ZRQfya9QU6Ez6t69WGEz4hEgyB1J60xi9ppDehhgwW%2BhfnDfENPtd2

6EEWXOB6WCNVIeEKJuFc%2FnORpLMpPvehkFp9Y3EviQ5hhTcXJxi94yHZ51GpxV9UeRGU1eIRyF4hOpIjN4tjRAa6QN5KYzeIFxCZGuCqRYvxVNeUW89WT7VtbzR4pZl%2FRdYMVnMvuqD1v9NdoqTJBoNVyzDcXZVqnHQDZw3Pfne%2FKFuRr4oMJ

OUytR5Hb7JTY%2F9i5pCrYo%2BZZFhU86of2YUNsw%2Ba3l1KymWP6tvepp2K7Y4UaXLqRaxNyrHnIxIkVOaYqJ0iR9zRVAQHh0wTHL1owA5yM9qkomPMK439qDxZveky%2BfhxZzqmGR81Wl%2F7fNaO5klSSuv%2FXy9afDvKj7%2F%2B7ue53VDN

Z0q0HoXolD0h8kFtEKXEE38mvmzBcm%2Be23TjlkjNfQ%3D%3D%20agentid%3DOraFusionApp_11AG%20ver%3D1 HTTP/1.1
Accept: image/jpeg, application/x-ms-application, image/gif, application/xaml+xml, image/pjpeg, application/x-ms-xbap, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
Host: www.server.com:7777
Accept-Language: en-US
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Tablet PC 2.0)
Cookie: OAMAuthnCookie_facrm:27634=PbdOeCG4sKqaNoGLqAPZEaW3KMaPZajOcymiZ80WFYgQ0X6p7sWplSfMK53GXd3N3Md3ojqNOqv8FDBhBdkxhFbsj9hwuUN3R9Z%2BIDes1IkRSrjdP%2FIaOQSNqdRNTRvUCXI4CyfSVR3ubuxOW%2FbnBpGEfmdDnD5

vOu6HbAr3cUiDO9Vw7lZb2JF2owNkVHX3csSbihquTXci2J%2FajzMg5gXpWo8EGevPgjIbBGSJGgqyhHQ%2Fmov5OFjN5uqRSX95; ORA_FUSION_PREFS=v1.0~bG9jYWxlPWVufmRlZmF1bHRMYW5ndWFnZU1hcmtlcj10cnVl; ORA_FND_SESSION_FACRM=DEFAULT_PILLAR:2nJIxdqyRymoe9WZeatxpyiJr7VCbV83poHEnhApwgQP2opsGhubY14itnzCwhU/:1355125851233; ObSSOCookie=XdI%2B3nI6YaRdkooTmH3XOQ8jrz%2FTxWDSnmHXbMeqR0mExogTtSRUXOXjnKDUUfnevMpjB5xdrDkY4nldQX1EI3Y22y1iJqhvEaPl5EROA5kdRFkXWbrvykh2aB0fqg%2FCmE4ydTGbYNtr%2FAP0gVQyfRT37nuEEa0E6oEdiI%2FEnXZJEdxYe1

AFM5tpAnkEOnb0oTmVkHp7AA3TAfdvhR%2BArVDTxVW4wUJY9GYwjSBmHbNviGnHL%2Fu425WfXaXG5sZ1; OAM_REQ=invalid; OAM_ID=VERSION_4~6s7gfnr4JgJjWKxI2LecWA==~r14oH0o8UqbW8cPMyQtkdZ075frejrvJyYyY6ze6/OFBlV0sXTrQmP/

EWxUPVGhlnAj1Wpv7e1n1uXiV2oI8QwqdtR6Lj4ppC0od+tDGYi4ccojHrn5H2wr/BzPCMoDHwk16qFePnt29MdFHD9cAIF/pjkX79JiJeSwn/jNk/AXedd7dtlJuSxAzrZ2A4jcx05RSsXmo2OfvSOgrvZ+ZN/EeOcoTKONtxepfHH2ekIKXh4YqiZYw1pCiXeCuHx

yW3lPoF4hSBEuIgDl1+gMZgg==
Accept-Encoding: gzip, deflate
Connection: Keep-Alive
Cache-Control: no-cache

HTTP/1.1 302 Moved Temporarily
Date: Mon, 10 Dec 2012 07:51:53 GMT
Server: Oracle-Application-Server-11g
Set-Cookie: ObSSOCookie=E3bclP6aMWNqO2qKCN75s2QY4S9rl%2FyaxV9WlUMa6E%2FTjvkoVrlsjpQKr6Z91yBthRnMgQohzQba1iITCPelm3DJrQfB5TIRPElSC4Xy5uX5S%2F1i%2BMeGIhNckjli8m9ojXNyCuRSWz2JqZGd9JglDhtv8EKfFtujY1syviP9KK%2FKMy

VpwvRUHpPjFa8fcsaZxH2MadEIVj78tS5lEFjpNTHyHfVklSNzcz%2B2Z%2F9GEvC2Ncs9j9ifwnu4oArTpfT2; httponly; path=/;
Cache-Control: no-cache
Pragma: no-cache
Location: https://www.server.com:27634/obrar.cgi?encreply=4VRtezBwu1%2F2AtNBh7cQzxyJfowpF9lrWETIWFlzy5plHfwBHtNvbp04e8twpKCte69G8PiX8HwV7Vl%2BZ2Lv9MbEOnYd9r64lYt4dw8%2BZAS9bH8NWxPW8%2Bo6LT3enVGX8dgG7kiiYELuKST

oyThwAtYtVDBXE3k0Ym86H%2BhYI6YTO4G8JTp617EuxvDRQTo5DWzvhBCWTTXD0k%2FmAYwkkZr%2FVTykU9OXI5flj6WKtAsvvg7w3KlCSuurw7neNiFFmoZ1rJ7EjukD4kQ0WbqnjqR%2B%2BzaAUScJHCl99Cfcqx0deomYHbJhZFyEfDTQ6ZVSIp9pOdmZwaQHgvcbeZ4XBh4qynw1MvqY%2Fobm1ExnGQkWxCOUVIxGKZBnC%2BC0r5VI6FbpvtBjSIQBmMGl4yCu7%2FeU4qAv1IH%2ByloCaUTsiznRXp%2FeqwRME%2FPul2VBO1Dcl5h5yhPb%2ByPcui7%2BXKz

zIA4pXCGOn8e5qYKPqMIneIUg8x5Ju0L8RNVArumn%2BM6SJiU8o7AQfxAc2BTXpWV4UAwXtYRJ%2BWcR2H8LCo5sa2NSs%2BhzTOQ3ekEUPFH%2Fx4LU1rXbHWh%2FRpkmIxF89wfA3IAIqvrzxFgeDhcrBYCdr7tgs9%2BeUpsKMcQ0VsIYFcKeJvfiVtw2ptNsgxwU9xQNIav2

O%2BsM6ofUno8zk8UvAO%2BvguZ1xkxl7vqmL1KnranLXEvOO8lnm5EkEDKFInooegNV7pf4MNl2Owjz3%2BP3zky9aefYHCzdBUAXWpZahGKqC05F441j8pIZpzHnyKMTIcK5NQg6LUn8YHHZK82eolT5ZuuJjlxDT9TIXEqHWFVFwzSzOfcZD753vGAXlCcfQA%3D%3D
Set-Cookie: OAM_ID=VERSION_4~sMkMloTwgHXFDVGfZVAQBQ==~H0SELSMh070Pztx7B1j/M+wDnUFkkT3cmNn0Pt7J38mtgpXk0f6lN9drICJYcswaF4yG5vE6L5rV+3uJ/+CEla4y5Xzq8dR8HRA+L2zlDARVNm5DkDXv+Nf9FfNE1BYUZmY8qfGlpAFjdmeW9VFaR9lWH+

oP7MlT+Wqi4ZQnviO1aGvuFyOkqRnyKa1+QbWwuNhcG/R7jTAhTJxqcfCrcj1NvKW5y6W4HgI5J7ykKMlN2XobnBZPMd5KN2VVkQS3RdlZn4XDLhwfWTu+TFTE/A==; path=/; HttpOnly
Set-Cookie: OAM_REQ=invalid; path=/; HttpOnly
X-ORACLE-DMS-ECID: 004o7fMggspF0Fw6wFJb6G00040b0001TV
X-Powered-By: Servlet/2.5 JSP/2.1
Keep-Alive: timeout=5, max=90
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/plain
Content-Language: en

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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