Telephone Number Exceed 20 Characters Cause Manage User Account Showing Failed Status After HR2HR Process

(Doc ID 1525557.1)

Last updated on APRIL 15, 2018

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.4.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Global Human Resources - Version 11.1.4.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.4.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.1.4.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

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After running HR2HR process and then navigate to  Navigator > Person Management > Search for an employee > Click on Manage User Account, you see the Account Status as "Failed".
And below warning message is displayed:

Request Data is invalid. Length of the attribute value telephoneNumber is greater than maximum allowed length 20.

 Or you could see error like below:

Request Data is invalid. Length of the attribute value facsimileTelephoneNumber is greater than maximum allowed length 20.

 

Cause

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