Purchase Requisition Consistently Ending In The 'In Process' Status (Doc ID 1532914.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Self Service Procurement - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Requisition does not get routed for approval after submit. The requisition status remains as In Process. Action history shows error code and message indicating action details are not available.

Error
POR-2010323 Action details are not available for this requisition. Try again later


STEPS TO REPRODUCE
1. Create a Non catalog Purchase Requisitions
2. Submit the requisition for approval
- All requisitions go to the In Process status.

EXPECTATION
We expect the requisition to be in the approved status since the AMX rules have been configured for the Purchase Requisitions. We also looked up the BPM worklist and there is no task initiated by the user or pending approval by any approver. In effect there is no trace of data in the approval workflow. We tried finding the approver for the requisition from the back end table and even that has value as null. The query used is

 The AMX approval rules for the requisition workflow have been configured to allow requisition approval and hence we do not suspect issue at that end.

IMPACT
Users are not able to approve any requisitions because of this issue.

Changes

 

Cause

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