Deployment Of Login Parameters For Outlook Unified Client 3.2.12 Not Working (Doc ID 1537797.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.5.0.0 to 11.1.5.0.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.4.0.0 version, Outlook Client

ACTUAL BEHAVIOR
---------------
Trying to prepare an Automatic Fusion CRM for Outlook installation (Unified client 3.2.12), the application installs properly, but none of the parameters included in the command line are filled was considered.

EXPECTED BEHAVIOR
-----------------------
Set Parameters in Automatic Instillation, run the installer and all the parameters appear as expected

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Based on Fusion Outlook Deployment Guidelines, v1.3”,  > Chapter 4 Automatic deployment of Server Login and First Run Assistant parameters. > Section 4.1 Deployment of Login parameters
2. Set the installer includig the following parameters:
msiexec.exe /i Oracle_Fusion_CRM_for_Microsoft_Outlook-3.2.12.msi /qb
FUSION_SERVER_HOST="crm-[POD].oracleoutsourcing.com"
FUSION_SERVER_PROTOCOL="https" FUSION_SERVER_PORT="443"
FUSION_SERVER_SUFFIX="outlookEditionConnector/OutlookRequestHandlerService"
FUSION_USE_CERTIFICATE="1"
3. Login Parameters for Outlook Unified Client 3.2.12 not working

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot user the Automatic-Unattended installation in Fusion for Outlook Unified Client 3.2.12, the application was install as normal but the parameters set was not considered, checking the registry is clear the information was not recorded, this is an unexpected behavior because must work.

Cause

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