Fusion Global HR: User Provisioning Of Employees Fails With Request Data Is Invalid - Attribute surname has null value (Doc ID 1545878.1)

Last updated on AUGUST 10, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5 version, Manage Workforce Lifecycle

User provisioning of Employees Fails with Request Data is invalid. Attribute surname has null value.

After completing a New Hire, and running the Provisioning process, the user accounts fail to be created with the following OIM message "Request Data is invalid. Attribute surname has null value. Attribute must have a non-null value."

The actual error message reported in OIM is IAM-3076070. This error occurs even though the New Hire Data for Surname / Last Name is accurate and Complete.

 
ERROR
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Attribute surname has null value. Attribute must have a non-null value.

STEPS
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The issue can be reproduced at will with the following steps:
1. Hire a new employee by providing the necessary details including first and last name
2. The person is created successfully in HCM
3. Navigate to the Manage Users screen
4. See that the user has not been created successfully due to the following error:
The user accounts fail to be created with the following OIM message Request Data is invalid. Attribute surname has null value. Attribute must have a non-null value.
The actual error message reported in OIM is IAM-3076070.
The New Hire Data for Surname / Last Name is accurate and Complete.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not created when hiring employees and contingent workers.

Cause

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