Employee is Unable To Update Own Addresses Or Add Secondary Addresses. (Doc ID 1551172.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Manage Workforce Lifecycle-Manage Personal Information


Cannot Edit/Add a New Address from Person and Employment Card..

ERROR
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FAULT_NAME=operationErroredFault::FAULT_TEXT=com.oracle.bpel.client.BPELFault: faultName: {{http://xmlns.oracle.com/bpel/workflow/taskService}operationErroredFault} messageType: {{http://xmlns.oracle.com/bpel/workflow/taskService}workflowErrorMessage} parts: {{ payload=ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/HcmPeopleProcessComposite!14010059_16559749/ProcessApproval to ProcessApprovalRules_PeopleProcessRuleSet failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause. } cause: {null}

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Fusion.
2. Navigator > Person Gallery
3. Click on the My Portrait tab.
4. Scroll through the icons to find the Personal and Employment card.
5. Click on the Personal and Employment icon.
6. Click on the pencil icon next to the Address section to edit the details, or click on the + icon to add a new address.
7. Edit existing address / add a new address and press submit.
8. Go to the Worklist on the homepage.
9. Observe that there’s a failed transaction with the following error message:

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update or add a new secondary address for themselves.


Cause

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