Why is the error "Unable to display the form required to view this message. " displayed when attempting to create an Opportunity, Customer, Lead etc? (Doc ID 1556249.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Synchronization

When attempting to to create a new Opportunity, Customer, Lead etc in Outlook, the form does not appear. Instead the following error occurs

ERROR
-----------------------
Unknown error 0x80040119 (Impossible d'afficher le formulaire nécessaire pour visualiser ce message. Contactez votre administrateur.)
Translated

"Unable to display the form required to view this message. Contact your administrator."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Complete first sync,
2. Try creating Opportunity, Customer, lead etc.


BUSINESS IMPACT
-----------------------
The issue has the following business impact
Due to this issue, users cannot create new leads, opportunities, customers etc

Cause

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