Not Able To Update Employee Email Address (Doc ID 1557877.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===

Fusion Release: 11.1.5.0.0
Application: Person Management

When attempting to add a new work e-mail address to a Employee the following error is thrown:
FAULT_NAME=operationErroredFault::FAULT_TEXT=com.oracle.bpel.client.BPELFault: faultName: {{http://xmlns.oracle.com/bpel/workflow/taskService}operationErroredFault} messageType: {{http://xmlns.oracle.com/bpel/workflow/taskService}workflowErrorMessage} parts: {{ payload=ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/HcmPeopleCoreComposite!14010059_16354021/ManagePersonApproval to ManagePersonApprovalRules_ManagePersonRuleSet failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause. } cause: {null}

Steps to duplicate:
1. Navigator -> Person Management
2. Query a person and in the search results click on the name link
3. Under the section Communication Methods, click on Edit button and select E-Mail Details
4. On the Edit E-Mail Address popup click on the green + button.
5. Check the Primary check box, set the type to Work E-Mail, enter a valid e-mail address in the E-Mail text field and click on the OK button.
6. Once back to the the Mange Person UI click on the Submit button.
7. On the Warning popup "The request will be submitted. Do you want to continue?" click on the "Yes" button.
8. On the Confirmation popup click on the OK button.
9. Immediately a notification is received  "Failed with errors".

Cause

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