Customers Created With Web Service Cannot Be Used To Import Interaction Data Using File Import

(Doc ID 1559502.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM - Version and later
Oracle Fusion Common CRM Cloud Service - Version N/A and later
Information in this document applies to any platform.


Created more than 1000 customers using web services. When creating the customer,
OrigSystem field is not mandatory.
Hence for none of the customer records, OrigSystem has a value.

Now trying to upload interaction records using file import.
File import requires OrigSystem as a mandatory parameter.
Thus customer cannot import interactions.
Additionally, there is no way to update the OrigSystem field once a customer record is already created.

How do we solve this problem? This is a major design gap.



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