Blank Screen for FYI Task and Details Not Available Information Message

(Doc ID 1561185.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Product Hub - Version 11.1.1.5.1 and later
Oracle Fusion Application Toolkit - Version 11.1.1.5.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to open notifications in Fusion Applications or BPM Worklist , an empty screen is displayed.  Also a dialog box appears on the worklist notification saying "Details not available".

The issue can be reproduced at will with the following steps:
1. Log onto the worklist for Fusion Applications.
2. Try to open a notification in worklist notifications and approvals area for both Change Order (CO) and New Item Request (NIR) by clicking on a link.
 

Cause

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