Unable To Process Termination Life Event Due To BEN-990201 Error (Doc ID 1566575.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Manage Benefits-Maintain Benefits Enrollments


When attempting to process termination life event, the following error occurs.

ERROR
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A contact's relationship type cannot be determined. (BEN-990201)
Contact your benefits administrator to ensure that the contact has an appropriate type. This error occurred in the package ben_evaluate_dpnt_elg_profiles.main. Context at the time of error: Contact
Relationship ID 100000000143150, Life Event Occurred Date 2013-04-13, Effective Date 2013-04-13.


STEPS
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The issue can be reproduced at will with the following steps:
Navigator > Benefits > Enrollment > Process Life Event > Evaluate life events

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process the termination Life Event


Cause

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