Error When Saving An Interaction Using TAP

(Doc ID 1568725.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Tap for Oracle Applications - Version and later
Information in this document applies to any platform.


On : version, Deliver Customer Care-Maintain Customer Information

Error when saving an interaction using TAP

Wen using TAP to create an interaction for a contact I got the error below:

JBO-29000: Unexpected exception caught

The issue can be reproduced at will with the following steps:
1. Create new Interaction
2. Save it

The issue has the following business impact:
Due to this issue, users cannot create new Interactions


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