Error When Saving An Interaction Using TAP (Doc ID 1568725.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Tap for Oracle Applications - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Deliver Customer Care-Maintain Customer Information

Error when saving an interaction using TAP

Wen using TAP to create an interaction for a contact I got the error below:

ERROR
-----------------------
JBO-29000: Unexpected exception caught

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new Interaction
2. Save it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new Interactions

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms