Fusion CRM Outlook: Product Item Name Does Not Synchronize With Fusion (Doc ID 1574874.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version N/A and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.5.0.0 to 11.1.5.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Outlook Client

ACTUAL BEHAVIOR
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Product Item Name configured in Fusion CRM Outlook does not synchronize with Fusion Sales application. Product Item Name is blank under Revenue line Items in Fusion Sales application.
 

EXPECTED BEHAVIOR
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Product Item Name should have correct names under Revenue line Items after synchronization.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create an Opportunity via Outlook.
2. Add a Product Group and a Product Item or add Product Items
3. Sync the opportunity to Fusion
4. Login to Fusion UI
5. Open the opportunity created via outlook
6. Notice that Product Item Name is blank under revenue line items. Product Group name for the Product group added is populated correctly


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot configure Opportunity Product Items in CRM Outlook

Cause

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