How To Hide Some Seacrh Option (eg All Customer - All Consumers - All Customers and Consumers) in Customer Center Search LOV Based On Roles (Doc ID 1575153.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version 11.1.5.0.0 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Goal

When the user log in and goes to "Navigator" -> "Customers", and chooses the task "Manage customers"
We need to hide some options (“All customers”, “All consumers”, “All customers and consumers”) in Search LOV , when the logged user has the sales representative role, and show them when the role is “Sales manager” or “Sales VP”.

We've tried to find the solution by searching in the knowledge base of Oracle Support, and by reading Oracle® Fusion Applications Security Guide
11g Release 5 (11.1.5) Part Number E16689-05, but none of our attempts had worked.

We need to hide this options due the business rules defined by the organization.
 

 

Solution

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