Unable To Find People In People Connection in Fusion Sales CRM Home or Welcome Page (Doc ID 1579711.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Social Connection - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Manage Social Networking-Manage Connections


In Fusion CRM Sales, home Page or welcome page, when trying to search for a person in "Find and Invite People" link, no records are returned even if the user is exists in the HCM system.

Users  expect to see the requested user in the search result. Due to this issue users cannot add/search for new connections in Fusion CRM Sales.
This is very important functionality for Sales Forces to connect internally to drive organization sales.

Steps To Reproduce
1. Log in into Fusion CRM Sales application.
2. In Home Page.
3. People Connection.
4. Invite/Manage connection.
8. Find and Invite People > In Person Gallery.
9. Search for a user .

 


Cause

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