In Oracle Fusion AR Unable To Create A Credit Memo With Negative Line Amounts (Doc ID 1580808.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Receivables - Version 11.1.1.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Other Issues

Unable to Create a Credit Note in Oracle Fusion AR

Tying to create a Credit Memo in Receivable system is not accepting to give a -ve amount at lines level.
The Transactions Type for credit memo has creation sign set to -ve sign.


ERROR
-----------------------
Error: The format is incorrect.
The format of the number must match this patters:
#,##0.###; #,##0.### -
Example Format:#,##0.###; #,##0.### -


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator> Billing> Create Transaction
2. Enter the Credit Memo header information
3. In the lines section enter the amount . Say -400 and click on save.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter credit memos with negative amounts in the lines.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms