Incident and getPPGKFFStructure Error When Updating Employment Record (Doc ID 1586180.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Manage Workforce Lifecycle

Customer is implementing and has hired their first employees.

The following error is encountered when attempting to update the Employement information for those employees:

ERROR
-----------------------
"An application error has occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 10, Server Domain: HCMDomain, Server Instance: CoreProcessesServer_1, Application Name: HcmCoreApp."

Incident file shows the following error:

Incident Id: 10
Incident Source: SYSTEM
Create Time: Thu Sep 19 19:17:41 UTC 2013
Problem Key: DFW-99998 [java.lang.NullPointerException][oracle.apps.hcm.employment.core.protectedUiModel.applicationModule.EmploymentAMImpl.getPPGKFFStructure][HcmCoreApp]
ECID: 004tg5cINDx7q27ZVHRLB80001H^000Ms5
Application Name: HcmCoreApp
User Name: xxtest2
Error Message Id: DFW-99998



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Person Management
2. Search for Employee
3. Manage Employment
4. Edit > Update
5. Location change
6. Click Ok
Receive error
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is unable to update any Employment information for newly hired employees. 

Cause

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