Not Possible To Search For Employees Via Search Engine (Doc ID 1588812.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits - Version 11.1.5.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.5.0.0 and later
Oracle Fusion Compensation - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Manage Benefits-Elect Benefits


When attempting to search for employees via 'person management', 'compensation', 'benefits'
the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 1, Server Domain, Server Instance: , Application Name: HcmBenefitsApp.


 If they try to search via person gallery it works fine.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Search Person using the following navigation
1. Workforce Management > Person Management > Manage Person > Enter name and click the search button
2. Benefits > Enrollment
3. Compensation > Administer Workers


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use person search functionality on 'person management', 'compensation', 'benefits

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms