Why Do PO Approvals Via Emails Not Get Actioned? (Doc ID 1589819.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Purchasing - Version 11.1.11.1.0 and later
Oracle Fusion Purchasing Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Why is it that the PO Approvals are not working?

When user responds with approve or reject, response mail reaches configured inbox but remains in unread state. See below error in SOA Procurement server.

 

Solution

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