CRM-R7-UPGRADE Bug 17451674 - New Customer Syncs As Sales Prospect Instead Of Sales Acc

(Doc ID 1591887.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Synchronization

ACTUAL BEHAVIOR
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I created a new Sales Account in Outlook and made sure to give the address a "Sell To" purpose. I then performed a synchronization which completed successfully. But when I looked at the customer in the web application it was listed as a sales prospect instead of a sales account. The address in the web had no Purpose specified at all.


EXPECTED BEHAVIOR
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Sales Account should be created in Fusion Web UI as Sales Account and not Sales Prospect.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create in Fusion CRM Outlook a new Sales Account
2. Set Sell To Address field
3. Synchronize to Fusion CRM Web UI application

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Sales Account in Fusion CRM Outlook and synchronize to Fusion Web UI Application

Cause

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