CRM-R7-UPGRADE Bug 17451674 - New Customer Syncs As Sales Prospect Instead Of Sales Acc

(Doc ID 1591887.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version and later
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : version, Synchronization

I created a new Sales Account in Outlook and made sure to give the address a "Sell To" purpose. I then performed a synchronization which completed successfully. But when I looked at the customer in the web application it was listed as a sales prospect instead of a sales account. The address in the web had no Purpose specified at all.

Sales Account should be created in Fusion Web UI as Sales Account and not Sales Prospect.

The issue can be reproduced at will with the following steps:
1. Create in Fusion CRM Outlook a new Sales Account
2. Set Sell To Address field
3. Synchronize to Fusion CRM Web UI application

The issue has the following business impact:
Due to this issue, users cannot create Sales Account in Fusion CRM Outlook and synchronize to Fusion Web UI Application


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