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Consumers Are Not Syncing To MS Outlook (Doc ID 1595616.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version to [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


Consumers are not syncing to MS Outlook

When a sync from Fusion data (web app) to MS Outlook (CRM Desktop) is carried ou, Consumers do not appear to be coming across.

Steps Description:

Log into Fusion Sales
Click on the Customers button (Release 7 UI)
Click on the Create button, and select the Consumer option
Attempt to sync with Outlook. Customers appear but Consumers do not.

Is this expected behavior?


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