EAP : HOT - Not Able To Add Classification To The Account (Doc ID 1599064.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion Customer Center - Version 11.1.5.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Not able to add the Classification to the Account. When we try add a classification to the Account Customer Sanity Test we get the following error.
It says the classification code for this party and date range already exists even though we don’t see any classification on the account.

Steps to reproduce.
Navigator -> Customers -> Search for the account “Customer Sanity Test” and then go to Classifications and try to add the classification REA. You will get the following error

"the classification code for this party and date range already exists "

Because of that customer is not able to add classification for customer in prod Env

Cause

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