Cannot Sync The Outlook With Bug 17694225 Fusion CRM On First Sync (Doc ID 1599119.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Installation

Cannot sync the Outlook with Fusion CRM on first Sync

We have configured the CRM for outlook, however when we run the sync first time, we are getting an error.
 

ERROR
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Internal error



STEPS
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The issue can be reproduced at will with the following steps:
1. Run first sync

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot sync

Cause

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