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REL7 DTN : Exported Customer Data Is Showing Blank Lines Between 2 Records (Doc ID 1600169.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Oracle Fusion Customer Center - Version and later
Information in this document applies to any platform.


On : version, Deliver Customer Care

On exporting the customer data, the file displays customers with 8 blank lines after every records and DUNS number is being displayed twice for each customer.

blank lines after every records and DUNS number should not be displayed twice for each customer

The issue can be reproduced at will with the following steps:
1. Log into Fusion
2. Navigate to Customer Center
3. Select a Customer
4. Action
5. Export to Excel

The issue has the following business impact:
Due to this issue, users cannot export the customer data properly


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