REL7 DTN : Exported Customer Data Is Showing Blank Lines Between 2 Records (Doc ID 1600169.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Customer Center - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Deliver Customer Care

ACTUAL BEHAVIOR
---------------
On exporting the customer data, the file displays customers with 8 blank lines after every records and DUNS number is being displayed twice for each customer.

EXPECTED BEHAVIOR
-----------------------
blank lines after every records and DUNS number should not be displayed twice for each customer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Fusion
2. Navigate to Customer Center
3. Select a Customer
4. Action
5. Export to Excel

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export the customer data properly

Cause

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