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Fusion CRM for Microsoft Outlook Chinese Language, Create new one Customer the screen is split (Doc ID 1600211.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Oracle Fusion CRM for Microsoft Outlook - Version and later
Information in this document applies to any platform.


On : NA version, Outlook Client

Users in Asia see a split screen in Fusion CRM for Outlook.
User is unable to enter data.
Note that this issue exists for all of our Asian users.

Create a contact with normal screen not split screens

The issue can be reproduced at will with the following steps:
1. On Chinese Language Open Outlook
2. Go to customer
3. Create new Customer, when the screen is open to create you can see the split screen

The issue has the following business impact:
Due to this issue, users cannot create a new customer since they cannot see properly the fields, can see and use Fusion CRM for Microsoft Outlook - other options.


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