Unable to view Standalone Appointments after save (Doc ID 1603888.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Customer Center - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Deliver Customer Care-Maintain Customer Information

ACTUAL BEHAVIOR
---------------
Unable to View Standalone Appointments after Initial Save



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Sales Dashboard
2. Go to Planned Customer Visits
3. Create a standalone appointment, meaning that no customer or contact has been associated to it.
4. After the initial save, you can see the Appointment created.
5. Select any other tab
6. you can no longer view the appointment.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms