Can Not Add Columns To The Contact Search Results List (Doc ID 1605056.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version 11.1.7.0.0 and later
Oracle Fusion Customer Center Cloud Service
Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Deliver Customer Care-Maintain Customer Information

ACTUAL BEHAVIOR
---------------
Can not add columns to the contact search results list

Objective: show a list of contacts, with the associated organization/customer names.

Navigate > Customers > Manage Contacts > All Contacts
Search section, click on Advanced Button
Search Results > View > Manage Columns
 
There are however only very view columns visible:
 
Navigator > AppComposer > Common > Standard Objects > Trading Community Customer Contact Profile > Pages > Edit Contact Summary Table
Include all columns
 

Now go back to see the list of the contacts:
Objective: show a list of contacts, with the associated organization/customer names.
Navigate > Customers > Manage Contacts > All Contacts
Search section, click on Advanced Button
Search Results > View > Manage Columns
 
Why are the columns I included form the app composer not appearing?

 

EXPECTED BEHAVIOR
-----------------------
Columns added in App Composer to Contacts should be showed in Advanced Search for Contacts

STEPS
-----------------------

1) Navigator > AppComposer > Common > Standard Objects > Trading Community Customer Contact Profile > Pages > Edit Contact Summary Table > Include all columns
2) Navigate > Customers > Manage Contacts > All Contacts
3) Search section, click on Advanced Button
4) Search Results > View > Manage Columns
5) There are however only very view columns visible
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search contacts using columns added in App Composer

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms