CRM-R7-UPGRADE Updating Existing Email Template Header And Footer Shows Blank (Doc ID 1607129.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Marketing Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Marketing - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.7.0.0 version, Other Issues

ACTUAL BEHAVIOR  
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When editing email templates it becomes blank

EXPECTED BEHAVIOR
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Email templates should not  becomes blank when edited

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance
2. Retrieve for email header/footer template task > edit the template > Creation page displays as blank


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot manage email templates and footers

Cause

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