Adding Manager To Organization Removes Organization From Hierarchy (Doc ID 1609492.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Trading Community Model - Version 11.1.7.0.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On Manage Resource Information-Manage Resource Organization Information

ACTUAL BEHAVIOR
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Adding Manager to Organization Removes Organization From Hierarchy



EXPECTED BEHAVIOR
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Adding a Sales Manager to an Organization that is within Organization Hierarchy should not remove the Organization from an Organization Hierarchy.



STEPS
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The issue can be reproduced at will with the following steps:
1. In Setup & Maintenance, search & execute task:
2. Manage Sales and Marketing Organizations
3. Create three or more marketing organizations.
4. Select Navigator > Resource Directory
5. Select the View Organization Hierarchies link on the left-hand side.
6. Arrange the organizations into a hierarchy.
7. Ensure that the top-level organization has an associated Sales Manager role.
8. Select Navigator > Manage Users
9. Create a new user, or drill down on an existing user.
10. Set the user as the Sales Manager for the next organization in the organization hierarchy.
11. Save & Close.
12. Select Navigator > Resource Directory
13. Select the View Organization Hierarchies link on the left-hand side.

Result: The child organization has been removed from the organization hierarchy, and has been made as it's own organization hierarchy. System now has two organization hierarchies.

Cause

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