Spreadsheet To Update Benefit Balances Not Downloading Properly (Doc ID 1610772.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Manage Benefits-Maintain Benefits Enrollments

When attempting to download the spreadsheet to Update Benefit Balances, the headers come out looking like #(ResourceGenBundle[Diaction.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigator | Benefits | Plan Configuration | Manage Benefit Balances | Upload Person Benefit Balances.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are unable to update benefit balance.

Cause

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