Validation Error On Clicking 'Cancel' In Customer

(Doc ID 1612459.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM Application Composer - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.7.0.0 version, Application Customer Center

When attempting to click cancel button on the Customer Page,
the following error occurs.

ERROR
-----------------------
" You have not saved your changes. If you close this flow, then  your changes will be lost. Do you want to continue?"

"Only Operations Officer is allowed to edit Active Customers"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Fusion
2. Navigate to Customers
3. Drill down the customer record
4. Click Cancel Button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the page

Changes

 Created a validation rule with code :

 



Cause

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