Why is Outlook synchronization failing with error "Returned 'partySiteUse' objects amount (37) not equal requested objects amount (24)" (Doc ID 1614142.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Synchronization

When attempting to synchronize with Fusion the following error occurs.

ERROR
-----------------------
[14-01-09 12:34:56.184459,T3244] [info] [sync_manager]: analyzing finished
[14-01-09 12:34:56.184459,T3244] [info] [sync_manager]: begin updating (there are 30 objects to be updated in 4 jobs)
[14-01-09 12:34:56.188460,T3244] [info] [sync_engine]: add_job: 5 'partySiteUse' objects to storage 'Local'
[14-01-09 12:34:59.349092,T3244] [info] [connector_site]: [12:34:59.349092],,{logf}: extra records returned in synchronizable_type::get.
 expects:
partySiteUse#100000017948967#salesPartySite#100000017948079#salesParty#100000017945210

This error may also be in the form

[14-01-09 13:01:58.908904,T6436] [ERROR] [first chance exception]: class synchronization::sync_error: Returned 'partySiteUse' objects amount (37) not equal requested objects amount (24)
@@@@code:SD0007
[14-01-09 13:01:59.174111,T6436] [info]  [sync_manager]: synchronization finished (total duration: 84.490 seconds)
[14-01-09 13:01:59.314514,T6756] [info]  [sync_manager]: synchronization canceled by error: Returned 'partySiteUse' objects amount (37) not equal requested objects amount (24)
@@@@code:SD0007
[14-01-09 13:01:59.330115,T6756] [info]  [sync_manager]: get_state for 'Local' {C5D3C9AA-456D-4F8B-85BD-46378AA2047A} and 'Remote' {FC544BA9-9CD0-122A-BB49-1CDED937CB88}
[14-01-09 13:01:59.330115,T6756] [ERROR] [Tray Icon]: Internal error:
Message: CRM for Microsoft Outlook encountered an error. Please contact your system administrator.

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Begin an Outlook synchronization with Fusion

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete a sync with Fusion.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms