Customer Info In Simplified UI Displays Customer Info Of A Totally Different Account (Doc ID 1624245.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0. version, Extensibility

ACTUAL BEHAVIOR
---------------
When importing customers with some custom fields
fields values are well imported in table , but no values are displayed in Simple UI only

EXPECTED BEHAVIOR
-----------------------
Values of custom fields should be displayed in UI
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance > Manage File Import Activities > create an import batch with customer as an object
2. Map custom fields further to standard ones > Submit Import > complete successfully (no errors)
3. Navigator > Customers Fuse simple UI > open one imported customer > none of custom fields have a value except first one (see snapshot) Sales Domain and Search type which has a wrong value


BUSINESS IMPACT

-----------------------
The issue has the following business impact:
Due to this issue, users cannot see in Simple UI (Fuse) custom fileds value which are correct in table

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms