Imported Custom Fields Don't Display In Simple UI

(Doc ID 1628016.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Oracle Fusion Customer Center - Version and later
Information in this document applies to any platform.


On : version, Extensibility

When importing customers with some custom fields (with Fixed Choice List FCL type of simple text)
fields values are well imported in table , but no values are displayed

Values of custom fields should be displayed in UI (whatever they are FCL or simple text fields)

The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance > Manage File Import Activities > create an import batch with customer as an object
2. Map custom fields further to standard ones > Submit Import > complete successfully (no errors)
3. Navigator > Customers Fuse simple UI > open one imported customer > none of custom fields have a value except first one (see snapshot)  Sales Domain and Search type which has a wrong value

The issue has the following business impact:
Due to this issue, users cannot see in UI custom fileds value which are correct in table


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms