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Unable To Create Payments (Doc ID 1631393.1)

Last updated on AUGUST 31, 2023

Applies to:

Oracle Fusion Payables Cloud Service - Version and later
Oracle Fusion Payables - Version 1.0-Beta and later
Oracle Fusion Payments - Version 1.0-Beta and later
Information in this document applies to any platform.


When attempting to create payments using the 'Create Payment' or 'Pay in Full' method,the following error occurs.

JBO-AP:::AP_IBY_PAY_FAIL_FIRST_STEP: AP-810363The payment failed to create because of an application error.

Payment Process Request error log-
"A build program error occurred when inserting documents payable of the provided payment process request into database."

When attempting to create payments using Payment Process Request (PPR), there are invoices selected for payment, but the build process does not find the documents.  The log file has the following messages:

IBY_DISBURSE_SUBMIT_PUB_PKG.insert_payreq_documents: Before insert
IBY_DISBURSE_SUBMIT_PUB_PKG.insert_payreq_documents: Finished inserting documents into IBY_DOCS_PAYABLE_ALL table
IBY_DISBURSE_SUBMIT_PUB_PKG.insert_payreq_documents: Payment request did not contain any documents. Returning error ..
IBY_DISBURSE_SUBMIT_PUB_PKG.insert_payreq_documents: EXIT
IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: Could not insert documents payable for payment service request. Calling app id 200, calling app payment service request cd XXXXXX 
IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: Payment service request cannot be processed further. Exiting build program. 




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