Why are blank columns being returned when querying for Contact details in an OTBI analysis on "Sales - CRM Customer Overview" ? (Doc ID 1632305.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Common CRM - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

When using "Sales - CRM Customer Overview" and choosing a field from both objects Customer and Contact (in order to associate them; for instance to display the contacts belonging to a customer), the report is returning blank columns for Contact ID or/and Contact Name.

Why are we unable to see Contact details for a Customer when we query in this Subject Area ?

 

Cause

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