Error Message When Browsing In Fusion CRM (Doc ID 1635424.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Sales - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Performance

Error Message when Browsing in Fusion CRM

Go to Placements (Sales Custom Object)
Click on Navigator, Sales Dashboard
In the My Key Contacts panel, change “My Key Contacts” to “All Contacts”

ERROR
-----------------------
ADF_FACES-60097, ADF_FACES-60096

javax.faces.FacesException: javax.el.ELException: java.lang.NullPointerException

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #5



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Sales Dashboard
2. In the My Key Contacts panel, change “My Key Contacts” to “All Contacts”

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Sales Dashboard

Cause

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