Unable To Share Emails With Fusion with outlook client 3.04.27 (Doc ID 1635741.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When using 3.04.27 Outlook client the "share with fusion" functionality is not working for emails
The following verification steps describe further :

1)Share a Inbound e-mail with customer,contact and Oppty and save it

2)Verify E-mail Interaction been logged for customer,contact and
opportunity>interactions view - Failed. No interactions listed

3)Re-open the mail shared earlier in step.1 and verify e-mail form is
displayed in shared mode - Failed - Email is no longer shared with fusion

 

Cause

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