Unable To Share Emails With Fusion with outlook client 3.04.27
(Doc ID 1635741.1)
Last updated on NOVEMBER 03, 2016
Applies to:
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.
Symptoms
When using 3.04.27 Outlook client the "share with fusion" functionality is not working for emails
The following verification steps describe further :
1)Share a Inbound e-mail with customer,contact and Oppty and save it
2)Verify E-mail Interaction been logged for customer,contact and
opportunity>interactions view - Failed. No interactions listed
3)Re-open the mail shared earlier in step.1 and verify e-mail form is
displayed in shared mode - Failed - Email is no longer shared with fusion
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |