Errors On Profile History Tab on Edit Account Page

(Doc ID 1637515.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Receivables - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to go to the Profile History Tab on Edit Account Page, the following error occurs.

ERROR
-----------------------
javax.el.EL.Exception: java.lang.NullpointerException
ADF_FACES-60097: For more information, please see the server's error log for an entry beginning with:
ADF_FACE-60096:Server Exception during PPR, #18

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Navigator > Receivables > Billing > Manage Customers > Query Account Number > Open the Account > Select the Profile History tab

The error occurs when selecting the Profile History tab.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the Customer Profile Class on Customers. So, none the information for Credit, Collections, etc can be updated

Cause

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