STD: POD: VNF - UBS R8ST1 - PHONE AND ADDRESS NOT UPDATING WHEN CREATING A CONTACT (Doc ID 1638467.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Manage Workforce Lifecycle

ACTUAL BEHAVIOR
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The Phone Number and the Address should populate Primary Phone and Address columns in the Personal Relationships table on the Contacts tab, but they are blank. These two column do not get populated until you have submitted and re-opened the Contacts tab for the worker.
Note: The Primary Phone and Address columns do get populated if you add a contact using 'Create from an Existing Employee', just not when you use 'Create'.


EXPECTED BEHAVIOR
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The Phone Number and the Address should populate Primary Phone and Address columns in the Personal Relationships table on the Contacts tab>

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Person Management.
2. Search for an existing person.
3. Select the Contacts tab.
4. Click 'Create'.
5. Select Contact Type and enter Last Name and First Name.
6. Add row to Phones, select Type and enter Country Code, Area Code and Number.
7. Select 'Use my Address' or 'Enter a different Adddress'.
8. Click Ok.

Cause

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