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Oracle Sales Cloud for Outlook sync fails with error JBO-25013: Too many objects match the primary key (Doc ID 1641087.1)

Last updated on MAY 27, 2018

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Synchronization (3.04.30

When attempting to synchronize with Oracle Sales Cloud after updating an Opportunity, the following error occurs.

ERROR
-----------------------
An error occurred in the synchronization service when the method Update was invoked on the base service opportunity.
Caused by: oracle.jbo.service.errors.ServiceException: JBO-25013: Too many objects match the primary key oracle.jbo.Key[300000081913220 300000050379577 ].

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update an existing Opportunity
2. Sync with Oracle Sales Cloud

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users encounter a sync error after updating an Opportunity

Cause

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