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Lookup Value Field Is Malfunctioning When After Clicking On Show More (Doc ID 1644634.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Customer Center - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Other Issues

ACTUAL BEHAVIOR
---------------
When in Customer profile Details UI
Once Show More link had been clicked LOV (List Of Values) of fields with Lookup (in fact Fixed Choice List Fields :FCL) do not display any lookup

EXPECTED BEHAVIOR
-----------------------
Once Show More link had been clicked , all FCL od DCL fields should still display values

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Customer
2. Drill down on 1 customer
3. In Customer Profile, review 1 lookup value field eg Fiscal Year End Month


4. Customer Details | Show more
5. The pick list is gone


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use FCL fields once they have clicked the Show More link

 

Cause

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