Create Interaction And Cancel Error (Doc ID 1663325.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Common CRM - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.7.0.0 version, Pursue Leads and Opportunities-Manage Opportunities

When attempting to create interaction then cencelling it the re-creating it i get error :
the following error occurs.
and an incident is created

ERROR
-----------------------
Error 500 Internal Server Error
But in indent dump :
[oracle.adf.controller.internal.binding.TaskFlowRegionModelViewPort] [host: llfsn9xwrf06.oracleoutsourcing.com] [nwaddr: 138.3.146.13] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: Duncan Marston] [ecid: 004vymevYWPCKujK_2e9Uq0006EI0007F1,0:2] [APP: SalesApp#V2.0] oracle.jbo.AttrSetValException: JBO-27020: The set method for attribute "FirstAssociatedObjectUid" in Interaction cannot be resolved.[[
oracle.jbo.AttrSetValException: JBO-27020: The set method for attribute "FirstAssociatedObjectUid" in Interaction cannot be resolved.
at oracle.jbo.server.ViewRowImpl.setAttribute(ViewRowImpl.java:1199)
at oracle.apps.fnd.applcore.oaext.model.OAViewRowImpl.setAttribute(OAViewRowImpl.java:137)
at oracle.jbo.server.ViewRowImpl.setAttribute(ViewRowImpl.java:1072)
at oracle.apps.crmCommon.interactions.interactionService.applicationModule.InteractionAMImpl.setFirstObjectPairValues(InteractionAMImpl.java:1043)
at oracle.apps.crmCommon.interactions.interactionService.applicationModule.InteractionAMImpl.processAssociatedObjects(InteractionAMImpl.java:947)
at oracle.apps.crmCommon.interactions.interactionService.applicationModule.InteractionAMImpl.initCreateInteraction(InteractionAMImpl.java:1601)

and
## Detail 0 ##
java.lang.NullPointerException
at oracle.jbo.server.ViewRowStorage.getCachedCalcAttributeValue(ViewRowStorage.java:1708)
at oracle.jbo.server.ViewRowImpl.internalGetCachedCalcAttributeValue(ViewRowImpl.java:6331)
at oracle.jbo.server.ViewRowImpl.internalGetCachedAccessorValue(ViewRowImpl.java:6311)
at oracle.jbo.server.RowImpl.isRefreshRequired(RowImpl.java:611)
at oracle.jbo.server.ViewRowImpl.isRefreshRequired(ViewRowImpl.java:5919)
at oracle.jbo.server.RowImpl.isRefreshRequired(RowImpl.java:596)
at oracle.apps.fnd.applcore.oaext.model.OAViewRowImpl.isRefreshRequired(OAViewRowImpl.java:1490)
at oracle.jbo.server.RowImpl.checkAndAutoClearLOVAttributes(RowImpl.java:383)
at oracle.jbo.server.ViewRowStorage.setAttributeValue(ViewRowStorage.java:2536)
at oracle.jbo.server.ViewRowStorage.setAttributeInternal(ViewRowStorage.java:2198)
at oracle.jbo.server.ViewRowImpl.setAttributeInternal(ViewRowImpl.java:1496)
at oracle.apps.fnd.applcore.oaext.model.OAViewRowImpl.setAttributeInternal(OAViewRowImpl.java:254)
at oracle.apps.crmCommon.interactions.interactionService.view.InteractionVORowImpl.setFirstAssociatedObjectUid(InteractionVORowImpl.java:1487)
at oracle.apps.crmCommon.interactions.interactionService.view.InteractionVORowImpl.setAttrInvokeAccessor(InteractionVORowImpl.java:929)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Look or create a Current Opportunity
2) Click on Create Interaction
3) Cancel the creation of the Interaction
4) Null Pointer Error Displayed
5) click on appointments
6) go back to interactions, activity created on canceled interaction.
7) go out and back into interation
8) Activity missing and replaced with DIV>
9) Press back on explorer
10) error 500


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

 

Cause

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