Issue With Withdraw Action For MSS Approval Workflow (Doc ID 1663583.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Manage Workforce Lifecycle

ACTUAL BEHAVIOR
---------------
Withdrawn approval actions are not completing in a manner where users are able to access the UI. The withdraw action has been configured to all all users the ability to withdraw a submitted HR action. There is not a known workaround

EXPECTED BEHAVIOR
-----------------------
The expectation is that when a transaction is withdrawn it is completed and users can access the UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Manager submits a Salary Increase for an employee
2) Manager accesses Initiated Workflow task and withdraws the transaction
3) Manager access Manage Salary for employee and receives Pending Transaction message and is not able to see Salary details
4) Manager access initiated worklist item and is not able to take further action for that task
5) Administrator accesses initiated worklist item and is not able to take further action for that task

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users re not able to use the withdraw functionality, and those actions stay in a submitted state. There doesn't appear to be a way to change the transaction from a pending status. This will severely disrupt testing and go-live plans.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms