"Invalid assignment" Error When Attempting to Issue a Refund (Doc ID 1664055.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Receivables - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Process Customer Payments-Process Refunds

When attempting to issue a refund on a credit memo, the following error occurs:

ERROR
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The refund was not processed because the Payables invoice was not created for the following reasons: Invalid assignment. (AR-856622)


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Receivables > Receivables Balances > Apply Credit Memo.
2. Search and select the Credit Memo.
3. Click the Issue Refund button.
4. Fill in the appropriate fields.
5. Click OK
6. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot issue refunds for credit memos.

Cause

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