Receiving Error When Trying to Process New Hire Event for a Contingent Worker

(Doc ID 1664483.1)

Last updated on AUGUST 19, 2015

Applies to:

Oracle Fusion Benefits - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Manage Benefits

When attempting to process a New hire life event for a Contingent Worker, the following error occurs.

ERROR
-----------------------
No potential life events were found to evaluate. (BEN-990374)
If this is an unexpected result, review the person life events to confirm the date and existence of potential life events for this person.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigator > Benefits > Enrollment > Process Life Event > Evaluate life events


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process Life Event for Contingent Worker


Cause

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