Customer Name In Fusion Sales Appointment Not Getting Populated After Outlook Sync (Doc ID 1667352.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

In Outlook, when a Sales Rep receives an invitation from a customer contact, and the Sales Rep accepts the appointment. Upon doing an up sync and checking the Fusion application UI the appointment is without a customer name.
 

EXPECTED BEHAVIOR
Expect the appointment to sync with an customer name.

STEPS
The issue can be reproduced at will with the following steps:
1. Have a customer and associated contact in Fusion application UI and Outlook.
2. Send Invit from Contact to Sales Rep
3. Sales rep accepts
4. do a sync
5. check Fusion Application for appointment - check if customer name comes across



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms