JBO-27023 error When creating a new customer account
(Doc ID 1673016.1)
Last updated on NOVEMBER 16, 2019
Applies to:
Oracle Fusion Receivables - Version 11.1.5.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.5.0.0 version, Other Issues
If payment term or automatch rule set in DEFAULT customer profile class is
out of date, the following error occurs when creating a new customer with the
DEFAULT customer profile class.
--------------------
oracle.jbo.TxnValException: JBO-27023: Failed to validate all rows in a transaction.
ADF_FACES-60097:For more information, please see the server's error log for
an entry beginning with: ADF_FACS-60096:Server Exception during PPR, #XX
--------------------
However, the customer is created. When opening the Profile History tab for
the customer, the following error occurs.
--------------------
javax.el.ELException: java.lang.NullPointerException
ADF_FACES-60097:For more information, please see the server's error log for
an entry beginning with: ADF_FACS-60096:Server Exception during PPR, #XX
--------------------
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In "Manage Receivables Customer Profile Classes" task, check the payment
term and automatch rule set of DEFAULT profile class.
2. In "Manage Receivables Payment Terms" task, set end_date for the payment
term, which is set for DEFAULT profile class.
3. In "Manage AutoMatch Rule Sets" task, set end_date for the automatch rule set,
which is set for DEFAULT profile class.
4. Navigator > Billing > Create Customer
5. Enter Name, Account Number..etc
6. Click "Save" or "Save and Close", the following error occurs.
--------------------
oracle.jbo.TxnValException: JBO-27023: Failed to validate all rows in a transaction.
ADF_FACES-60097:For more information, please see the server's error log for
an entry beginning with: ADF_FACS-60096:Server Exception during PPR, #XX
--------------------
7. Click "Cancel"
8. Navigator > Billing > Manage Customer
9. Search the Organization Name, which is set at step 5.
--> Customer is found.
10. Click Account Number link
11. Click Profile History tab, the following error occurs.
--------------------
javax.el.ELException: java.lang.NullPointerException
ADF_FACES-60097:For more information, please see the server's error log for
an entry beginning with: ADF_FACS-60096:Server Exception during PPR, #XX
--------------------
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |